Cancellation and Refund Policy

Cancellation and Refund Policy

Effective Date:5th December 2024

At Zoil.in, we aim to provide a seamless and satisfying experience for our customers. We understand that circumstances may arise where you need to cancel an order or request a refund. Please review our Cancellation and Refund Policy below for details on how these processes are handled.

 

1. Cancellation Policy

a. Cancellation by Customer

• Before Preparation Begins: Orders can be cancelled through our Website or by contacting our support team before the preparation of the order begins.

• After Preparation Begins: Once the preparation of the order has started, cancellations are not allowed.

b. Cancellation by Zoil.in

We reserve the right to cancel orders under the following circumstances:

• Unavailability of items

• Invalid or incomplete delivery address

• Issues with payment confirmation

In such cases, the customer will be notified, and a full refund will be processed.

 

2. Refund Policy

a. Refund Eligibility

Refunds are applicable in the following scenarios:

• Orders cancelled before preparation begins

• Orders cancelled by Zoil.in

• Incorrect or incomplete orders delivered (subject to review)

• Orders not delivered due to issues within our control

b. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Orders cancelled after preparation begins

• Dissatisfaction due to personal preferences (e.g., taste, portion size)

• Delivery delays caused by unforeseen circumstances (e.g., traffic, weather conditions)

c. Refund Process

• Refunds will be processed back to the original payment method.

• Processing time for refunds is typically 7-10 business days, depending on the payment gateway and bank policies.

d. Refund Exceptions

For cash-on-delivery (COD) orders, refunds will be provided as store credits or direct bank transfers upon confirmation of bank details from the customer.

 

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support team with the following details:

• Order ID

• Reason for cancellation or refund request

• Supporting evidence (if applicable, such as photos for incorrect or incomplete orders)

Contact Information:
Email: support@zoil.in
Phone: 8515898989

 

4. Amendments to This Policy

Zoil.in reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page with the updated effective date. We encourage you to review this policy periodically.

 

Thank you for choosing Zoil.in. We value your trust and strive to deliver exceptional service every time.